Cleaning Service

Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

General Questions

How can I get a quote?

Simply book a cleaning estimate visit and as you provide information about your house and schedule, we will offer you a suitable quote.

Am I charged the full quoted amount even if it doesn't take that long to clean my house?

No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.

Are cleaning supplies included?

Yes, cleaning supplies are included.

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

DO I HAVE TO BE HOME FOR MY CLEANING?

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time. However, we allow a thirty-minute window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

WHEN AM I CHARGED FOR THE SERVICE?

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

ARE THERE NAY COMMITMENTS OF CONTRACTS?

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning.

  • BathroomsCobwebs removed, dusting, floors cleaned, toilets cleaned, mirrors/chrome fixtures cleaned, shower doors cleaned, tile walls, bathtub/showers cleaned.
  • Sleeping AreasSurfaces hand wiped, floors cleaned, general dusting, cobwebs removed, doors and door frames spot cleaned.
  • Living AreasSurfaces hand wiped, cobwebs removed, doors and door frames spot cleaned, general dusting, floors cleaned.
  • KitchenCountertops cleaned, outside of range hood cleaned, top and front of range cleaned, drip pans/glass top surfaces wiped, sinks cleaned and chrome shined, fronts of all appliances cleaned, general dusting, cobwebs removed, microwave wiped out, doors and door frames spot cleaned.

DO YOU PROVIDE THE SUPPLIES?

Yes, we provide the cleaning supplies.

WHAT SERVICES DO YOU OFFER?

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting our Services page.

HOW MANY CLEANERS DO YOU SEND?

Usually, we send a team of three cleaners to your home, but that varies depending on each project. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward, as well as keep the same days.

ARE M2O CLEANERS SCREENED?

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.